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Zappos.com: the simplest online shoe shop overall
Excellent 365-day return policy
Great website with outstanding user reviews
The price range is moderate, with a good range of shoes
Zappos.com is our first choice for online shoe stores because it provides a superb all-round service while offering a good range of shoes at competitive prices. the web site itself is straightforward to navigate, has excellent product pictures, and provides tons of useful information on each product page.
When you select a pair of shoes to look at , you'll get a series of obtainable sizes, a menu with color changes, and other style options, all of which are included within the navigation on the proper side of the page. We like that the photographs of the shoes are eye-catching, and every pair has numerous pictures to point out you almost every angle you would possibly want to ascertain . Zappos also has the function of its user reviews. Below each product, you'll get statistical information about the detailed information of the shoe from the customer, like "fitness" and "fitness", so you'll know your specific shoes Products of an equivalent size and elegance as other products.
You can also get a return of Zappos shoes for free of charge , which is vital , and you'll return the shoes within three hundred and sixty five days of shopping for the shoes-this is one among the foremost generous return policies in any online shoe shop . the sole disadvantage is that you simply got to print the return label, or the sticker are going to be delivered by the USPS, which can indeed hamper the return slightly. We are very grateful for a way Zappos provides "customer service" within the main navigation at the highest of the page, and this is often consistent in every page of the location you visit. Phone, email, live chat and other options are available, and customer service is quick and friendly. Overall, this is often a really good user experience.
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Zappos.com user reviews and ratings
There is an A+ evaluation, recognition, through the higher Business Bureau
Score 4 pass out 5 consumer affairs
We researched quite 200 user reviews of Zappos through customer review sites and products purchased through the location itself. many of us praise the superb customer service and return policy provided by Zappos, although some have acknowledged that the corporate does take longer than some competitors to urge refunds. the typical refund time is 10 days, and sometimes it takes longer. for many issues, the customer service team seems to be friendly, professional and generous.
The biggest complaint about Zappos seems to be that some people have accidentally received shoes with imperfections, sizes and combinations (a few people report buying two pairs rather than one!), and-in rare cases-it seems that there are already such shoes. Shoes out. Be wiped out . In most cases, these issues are resolved, but one or two customers aren't satisfied with offering them store credit rather than cash refunds. Overall, Zappos' customer experience is extremely positive, especially in terms of shoe selection and customer experience.