Best for specialty shoes

l Great variety of shoes, especially if you need specialty pairs

l Frequent discount codes and coupons

l Great website with loads of search options

Shoes.com has a large inventory of shoes, free exchanges and helpful customer service. In addition to a large selection of everyday footwear for women and men, there are many specialty footwear options, covering narrow and wide shoes, and even things like dance shoes for kids.

Search browsers are useful for finding specific shoes, or if you want more browsing options, you can find category types, such as private label shoes, boots, oxfords or loafers. You can also filter special features such as orthopedic-friendly, vegan, moisture-wicking, insulating and diabetes-friendly. You can further refine your search under specific categories, such as canvas, wood log, flat shoes, size, color, price range and brand. The product pictures on each page are clear and bright, and there are other options to change the size and style. Scroll down a few times and you will get a lot of customer reviews and comments on the fit of the shoes. The website is really good.

Shoes.com offers free shipping, and there's no minimum value needed to qualify. If you decide you don’t like the shoes, you can return them within 60 days for a complete refund, and shipping on returns is free. However, there is a fee of $6.95 for 'restocking'. Items that are labeled as final sales, however, don’t qualify for returns. There's also a rewards club called Shoefans, which is worth enrolling in.

Shoes.com User Reviews and Ratings

l Has an A+ rating and is accredited at the Better Business Bureau

l Scores 2 out of 5 via Consumer Affairs

We looked at around 90 reviews of Shoes.com and found that they were largely positive. While the store scores low ratings on Consumer Affairs we did notice an awful lot of 'user error' reviews, or reviews calling out Shoes.com for very minor issues with their service, like being a day late with shipping. Where negative reviews and complaints were filed, we were delighted to see that the company's response - especially on BBB - was prompt, polite, and often resulted in customer satisfaction.

In terms of positive reviews, people were pleased with the exchange policy on offer, and the selection of shoes. The generous exchange period was mentioned too. While Shoes.com clearly isn't the cheapest online shoe store, it's well thought of and clearly has excellent customer service.